RESOURCES & INFORMATION.
Helpful information when you need it.
Finding the right information should feel straightforward.
Whether you're preparing to begin counseling, looking for information about your rights and costs, supporting someone who may need immediate help, or referring someone to Open Frame Counseling, we've gathered key resources here so you can find your next step.
Take a look through the resources below, and if you still have questions, you're welcome to reach out.
CRISIS RESOURCES.
NEED IMMEDIATE SUPPORT?
Open Frame Counseling is not an emergency or crisis service, and website inquiries are not monitored continuously.
If you or someone else is experiencing an immediate or life-threatening emergency, call 911 or go to the nearest emergency department.
For mental health crisis support in the United States, call or text 988 to connect with the 988 Suicide & Crisis Lifeline.
GOOD FAITH ESTIMATE.
UNDERSTANDING THE COST OF CARE.
If you are uninsured or choose not to use insurance, you have the right to a written Good Faith Estimate of your expected counseling costs. You may request an estimate before scheduling care. If your bill is at least $400 above your estimate, you may be eligible to dispute it.
For questions or to request an estimate, contact info@openframecounseling.com.
PROFESSIONAL REFERRAL.
Professional referrals may be submitted securely by fax.
Secure Fax: (828) 356-7957
Notice of Privacy Practices
Open Frame Counseling, PLLC protects your information in accordance with applicable North Carolina law and federal privacy requirements, including HIPAA. Information is shared only with your authorization or as otherwise permitted or required by law. Authorized administrative and billing personnel may access information needed to perform their duties, subject to confidentiality requirements.
Please do not include sensitive health information in website forms or general email. For privacy questions or to request our Notice of Privacy Practices, contact info@openframecounseling.com or (828) 356-7956.
INSURANCE & RATES.
Understanding the cost of counseling is an important part of deciding whether a practice is the right fit.
Open Frame Counseling can provide information about current rates, accepted insurance plans, self-pay options, and payment policies before you begin care.
Please contact info@openframecounseling.com for current insurance and rate information.
STILL HAVE QUESTIONS?
It's okay if you're not sure where to start.
You may have a question that isn't covered here, or you may not be sure which resource or service is right for you. Reach out and tell us what you're looking for, and we'll help point you toward the appropriate next step.